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International Free shipping & returns
No. You can always shop as a guest on www.aranyani.com. The benefit of having an account on www.aranyani.com is that you will be notified of Aranyani’s latest collections, inspirations, news and any events which Aranyani is hosting or promoting. You also have an option to sign in through your Google or Facebook accounts.
‘My Account’ is your control panel on the Website. It allows you to (a) access, alter or delete your personal information; (b) change your password; (c) track the status of your orders; (d) cancel an order; (e) initiate replacement of your order (T&C apply**).
Yes, an order can be modified in part or whole, before the original order is shipped. To modify an order, write to us at firstname.lastname@example.org within 24 hours of placing the original order and we will promptly get back to you. You can also visit the ‘My Orders’ tab on the website.
No. We do not encourage taking orders over the phone.
You can make payments through any of the below options:
No, there are no hidden charges. The prices shown against each product is the final price and is inclusive of all the taxes and you would not be asked to pay any more than that.
We have tied up with Razorpay, a reputed payment gateway, which provides secure, encrypted connections for all credit card, debit card and Net Banking transactions. All payments are directly processed through the payment gateway and we do not store or have access to any bank/card information of the user. The banks use a two-step authentication and 3D Secure password service for all online transactions as an additional layer of security.
We understand your concern, please have patience and try again. If the payment is still not going through after 3 attempts, kindly write to us at email@example.com.
No, the tax amount is refundable only for orders in India. (Input credit back in your GST ledger in case of B2B.)
You can make changes to your order within 24 hours of placing the order. In order to make the required changes please email us at firstname.lastname@example.org. Our Customer Care Executive will get back to you promptly providing you with required guidance.
We allow the customer to replace the product/get a refund if (a) wrong product has been delivered; (b) product delivered has manufacturing defects.
YYou can initiate the replacement/refund if any of the conditions mentioned above is applicable. The replacement/refund can be initiated by you through an e-mail to email@example.com with a subject line ‘Returns – Order ID’. Our Customer Care Executive will get back to you promptly in order to guide you through the whole process smoothly.
You are required to inform us of the defect(s) with photographic evidence within 48 hours from the date of delivery. After the return is approved by Aranyani, you will be given an option to process either a replacement or a refund.
We request you to return the product in the same packaging as received, to the extent possible. Further, you will have to ensure that the tags/labels/QR code card/seals have not been tampered with. We will not accept the returns if the tags have been removed or tampered with.
Where more than one product has been placed in a single order, we will let you return a part of the order if; (a) wrong product has been delivered; (b) product delivered is defective. However, we do not accept returns for personalized products or where the product is complementary. (eg: Free Gifts).
No. Any freebies that you might have received with the product need not to be returned along with the product.
Once you have made a return or replacement request, our Customer Care Executive will start working on your request promptly. In case of replacement/refund, the replaced product would be shipped or refund processed only after the receipt of the returned product at our facility.
You may request for “cancel return” to our Customer Care Executive who would be guiding you throughout the process.
Once we have received the product at our facility and it has passed the necessary quality checks, we will refund the amount applicable to the communicated Bank Account. The time taken to refund the amount applicable will differ from case to case. The specific date would be communicated by the Customer Care Executive.
Once the refund is accepted by us, we would work with your concerned bank to credit the amount applicable for refund to the bank account which needs to be communicated to our Customer Care Executive.
The Mode of Payment for the Refund is only through Bank Transfer.
We will send you an email on initiation of your refund. You will also receive an email once the refund is credited to your account.
Kindly click here to know about our Cancellation Policy.
You can ship the product to:
Sai Lakshmi Industries Pvt. Ltd., Kannamangala
Whitefield Hoskote Road, Bangalore-560067
Ph.No: +91 6366 242 865
As the returns are applicable only in case of manufacturing defects, 100% of the entire amount of the total shipping cost would be provided as a credit voucher which you might be able to use during the next purchase.
We deliver across the globe. In the rare event of delivery being unavailable at your location, we will cancel the order and refund the entire amount.
You can track the status of your order with the Tracking Number/ Link provided in the Shipping Confirmation email on ‘Track Orders’ under ‘My Orders’. Once the order is shipped the ‘Track Order’ page will provide a link to our delivery agent’s (courier company) website consignment status page, which will show the location of your shipment and the expected delivery date.
It typically takes around 15-20 business days from the date of order.
If you find that any part of your order missing in the package, or if you haven’t received the delivery, do not hesitate, write to us at firstname.lastname@example.org.
Yes, we do provide that option to our customers. In this case, the request needs to be emailed at email@example.com within 48 hours of receiving the Shipment Confirmation email.
An email with the delivery details will be sent to you. Unfortunately you cannot choose the preferred carrier as we ship it through the best possible carrier from multiple shipping partners helping us deliver your product to you as soon as possible.
Please write to us at firstname.lastname@example.org and we will have your product delivered.
Ideally, you could place two separate orders for different addresses. Else, please mention it in the “special delivery instructions” during the order process. initiate a request for delivering the product at different addresses within 48 hours of receiving the Order Confirmation email
You can write to us at email@example.com we will help provide the right information.
Yes, you can. (Link to Gift Cards).
It can be used to make purchases from our website. Any additional costs and taxes are to be paid by the bearer.
Yes, the gift voucher has a validity period. Please read the terms & conditions of the gift voucher for more details.
No, a gift card cannot be cancelled or exchanged for cash.